COVID-19
Additional Information
Lakeport Tire & Auto Service has been open an essential business through the Covid-19 pandemic. We are committed to doing everything we can to protect the health and safety of our customers and our staff during this unprecedented time. We continue to follow the CDC and state guidelines while moving through the different tier guidelines until this pandemic has been resolved.
Covid Update:
Currently we are following protocols to the best of our ability:
- 6 foot distancing is adhered to as much as possible
- Disinfecting and sanitizing interior common touch point surfaces at check-in AND check-out
- Disinfecting and sanitizing the lobby (counter tops, pens, cc machine etc.) between each customer visit
- Offering after hours pick-up AND drop-off
- Accepting payments over the phone
- Offering vehicle pick-up AND vehicle delivery to your home within a 5 mile radius of our shop
- Our lobby is OPEN for waiters in 6 foot distancing and we also have an outdoor waiting area.
We are closely monitoring and following the guidance provided by the CDC and will comply with directions from our state officials. Give us a call at (707) 263-5422 and set up an appointment and go over the reason for service and if you have any particular concerns. You can drop your vehicle off and if you don’t want to come in you can put your keys in an envelope with your name, vehicle type, your email address and a telephone number where you can be reached. Then put the envelope through the mail slot next to the front door. We will call you and give you the price of that work and get your approval and then proceed with the work you authorized and the technician will do a digital inspection which will be emailed and/or texted to you. Please look it over and give our Service Advisor a call to review the findings. If there is further work that you would like us to do, the Service Advisor will ask for your approval over the phone. When the vehicle is ready for pick up we will give you a call and go over approval and credit card payment processing.
Vehicle Cabin Air Filter
When you have maintenance or repair done on your vehicles, we do a Comprehensive Digital Health Inspection on your vehicle with pictures and videos of the technician’s findings which is emailed or texted to you providing you transparency. One of the topics of that inspection is to check your cabin air filter and one of the pictures that the technician takes is of your cabin air filter if easily accessed. The purpose of this filter is to filter the air that comes through the HVAC system to prevent pollutants, such as dust pollen, smog, and mold spores from entering. We recommend keeping this filter clean especially with what is going on with the Coronavirus as this filter purifies the air you breathe within the cabin. We are here for you as we all travel through these uncharted waters! Call (707) 263-5422 if you have any concerns regarding your vehicle or have any questions.
